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Local Authorities (Councils) and Road Authorities require any person intending to dig in the road corridor to apply for and have approved prior to the commencement of works, a Road Opening Consent. PelicanCorp is the owner of the beforeUdig and CorridorAccess services in New Zealand.

Address: 1A Wagener Pl, Mt Albert, Auckland 1025, New Zealand Phone: 0800 248 344 Email: Click Here

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Rotorua Lakes Council improve accessibility of information

Challenge
As long-time members of beforeUdig Rotorua Lakes Council were challenged with a manually laborious response process to its incoming enquiries, tasked with supplying multiple sets of plans to provide asset information. The time consuming process required dedicated staff attention to ensure responses went out in a reasonably accepted timeframe.

Solution
Rotorua adopted an automated process with the use of PelicanCorp’s TicketAccess solution to efficiently deliver and maintain consistent detailed information to those conducting works near their underground assets, focussing on dependable service delivery and the avoidance of contractor damage.

Outcome 
By transforming and automating the response to beforeUdig enquiries TicketAccess has successfully eliminated the manual processes for Rotorua. By delivering a single asset plan pack within minutes, Rotorua have achieved improved accessibility to council information and ensuring a safer work environment. In addition, Rotorua have also incorporated a second line of defence in ensuring the safety of those working within areas where geothermal activity is present.

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