Member Spotlight - Chorus
Read a story by one of our members, New Zealand's largest Telecommunications infrastructure company, Chorus and learn how NOT getting “Network Protection” right greatly disrupts the everyday lives of New Zealanders.
Member Spotlight - Chorus
As long-time members of beforeUdig Rotorua Lakes Council were challenged with a manually laborious response process to its incoming enquiries, tasked with supplying multiple sets of plans to provide asset information. The time consuming process required dedicated staff attention to ensure responses went out in a reasonably accepted timeframe.
Rotorua adopted an automated process with the use of PelicanCorp’s TicketAccess solution to efficiently deliver and maintain consistent detailed information to those conducting works near their underground assets, focussing on dependable service delivery and the avoidance of contractor damage.
By transforming and automating the response to beforeUdig enquiries TicketAccess has successfully eliminated the manual processes for Rotorua. By delivering a single asset plan pack within minutes, Rotorua have achieved improved accessibility to council information and ensuring a safer work environment. In addition, Rotorua have also incorporated a second line of defence in ensuring the safety of those working within areas where geothermal activity is present.
Transpower was operating a radio network for all internal information back from their power grid. An upgrade process took place in 2009 which resulted in challenges such as protection of their underground assets as well as how to respond to enquiries with utility plans.
Transpower signed up as members of the beforeUdig service to protect their assets and provide safety to contractors and opted for PelicanCorp's TicketAccess solution to efficiently automate their response service.
By combining their membership with the beforeUdig service and TicketAccess,Transpower have standardised their asset protection and operational health and safety processes.
During September we ran seminars; on topics that covered 1) new market initiatives in ticket automation; 2) permitting processes and 3) works co-ordination. This was a great opportunity to discuss the Members suggestions and feedback on the service with other users and key PelicanCorp staff.
We are aiming at running such meetings twice a year and our next beforeUdig Member Conference will take place in March 2016. The email will be sent out with more details regarding our upcoming member meetup closer to the date.
If you have any suggestions our would like to ask our members forum any questions send Contact Phil Cornforth with an email outling your query.